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New Contributor
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No Comfirmation letter after a week

im really not happy first time we've used optus because switching from virgin which is shutting down and i wondering the hell is going on with my phone my mum ordered me a iphone x on a plan and we've recieved emails about including the temp number and all but i haven't been sent an confirmation email after a week and 2 days which the email stated that a confirmation email will be sent out but clearly not and havent heard any information about the order since so i would love some help TIA

 

Temp number: T11537189804126

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RetiredModerator
RetiredModerator

Re: No Comfirmation letter after a week

Hey @__whatever__, certainly not ideal, generally speaking if you have a temporary order number and haven't heard anything since, it would indicate some follow up is required and our Sales Support team will be in touch. I would recommend giving them a call on 1300929949 to see how this is progressing.


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