cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

No Caller Id

Hi there,

 

I just transfered my phone number from vodafone to optus, but when I was calling my friends, they can only see "No Caller ID" instead of my number. I have checked that the caller id setting  in optus.com/myaccount is on.

 

Can someone help me with this?

 

Cheers,

Kai

0 Kudos
Reply
2 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: No Caller Id

One of my mates was stuffing around with my phone one day and managed to turn my caller ID off. Maybe this setting on your phone is off and if it's an Android have a look at the link below and you may be able to turn it back on. Failing that I would have a word with support on the live chat (second link) below and see if it's a setting on their end.

 

Edit: I forgot to say if the phone has been ported from another provider you may need to reset the network settings. Information on Optus network setting can be found on the third link below.

 

http://www.techadvisor.co.uk/how-to/google-android/how-hide-your-number-in-android-3601103/

 

http://www.optus.com.au/shop/notices/service-chat

 

http://www.optus.com.au/shop/support/answer/our-mobile-phone-apns-technical-settings?requestType=Nor...

0 Kudos
Reply
Highlighted
Crowd Champion
Crowd Champion

Re: No Caller Id

Hi

When I transferred to Optus caller ID didn't work contacted Optus support and the problem was sorted.  Something need to be done their end.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply