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Brenna
New Contributor
New Contributor

New plan

I am on a plan with Optus currently but have just swapped to a new one with a better deal. They've said they'll be in touch to organise getting my new sim. But I definitely ticked the box to say I want to stay with my current number. Why do I need a new SIM card? Can't they just change my account over?

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Aman_B
Moderator
Moderator

Re: New plan

Hi @Brenna, I can certainly help with your enquiry. Are you able to PM → Here me your full name, Optus number & date of birth so we can take a look into this? Aman


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