cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

New phone trade up

Does anyone know how long it will take for optus to review my phone and tell me the damage fee cost, my phone has a small crack in bottom corner?

0 Kudos
Reply
1 Reply
Highlighted
Honoured Contributor
Honoured Contributor

Re: New phone trade up

Not sure on the timeline (thought they did it on the spot in store but perhaps a week or two if you send it in?). However the fee is along the line of this:

 

If it’s an easy fix like a cracked screen, you can pay up to $229. Or if the phone can’t be repaired, you can pay up to $499.  If a damage fee is charged when you're upgrading early, you won't be charged the $99 Flex Upgrade fee as well

 

Peter Gillespie

0 Kudos
Reply