New phone trade up


Does anyone know how long it will take for optus to review my phone and tell me the damage fee cost, my phone has a small crack in bottom corner?

Re: New phone trade up


Not sure on the timeline (thought they did it on the spot in store but perhaps a week or two if you send it in?). However the fee is along the line of this:


If it’s an easy fix like a cracked screen, you can pay up to $229. Or if the phone can’t be repaired, you can pay up to $499.  If a damage fee is charged when you're upgrading early, you won't be charged the $99 Flex Upgrade fee as well


Peter Gillespie

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