Hi All - I ordered a new Apple 11 on Wed Nov 4 as part of continuing my contract - I did this on the phone with Abdul. He had great customer service skills and told me the phone would be delivered in the next 2 days. (I had called a local store who said they didn't have any black 11's in stock.) Abdul took a few minutes to double check they were in stock. Then at the final part of the call he rushed to tell me he was also sending a SIM which I didn't ask for and don't need. I received a tracking number and quick delivery of the SIM I didn't need and didn't ask for. When I called I was told that there were no black 11's available and hadn't been for some time - they were on back order and there was no idea known about when they would be available. It was very clear Abdul knew this, wanted the sale and rushed to send me an unneeded SIM instead. I would like my call reviewed - they are recorded and I would like Abdul to spoken to about this. The phone is urgently needed and I am locked into an indefinite wait thanks to Abdul's focus on making a sale. Feedback please.
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I've had this happen on a preorder recently. All indications (on the website, in chat, on the phone) suggest the phone you want is in stock. Once you place an order, it becomes clear you're in a backorder - first come first serve.
As for the pre-order process in general, if you're pre-ordering through our website, it is updated in real-time to reflect the stock that is available. When the device in question goes on backorder, it's updated on our website. Jack
Thanks for letting us know @friggenawesome, I've flagged your feedback for our Website and Sales teams to review. If you require any further assistance with your specific order or account, please reach out to us through the My Optus App.