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New Contributor
New Contributor

New number for old sim

Hi, I need help with retrieving a new number for my old sim? 

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Online Community Manager
Online Community Manager

Re: New number for old sim

If you did a SIM Swap, you would have retained your existing number.

If you activated a SIM with a new number and deactivated your existing number in the process, that's an issue.


This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.


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