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New Contributor
New Contributor

New number for old sim

Hi, I need help with retrieving a new number for my old sim? 

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Online Community Manager
Online Community Manager

Re: New number for old sim

If you did a SIM Swap, you would have retained your existing number.

If you activated a SIM with a new number and deactivated your existing number in the process, that's an issue.

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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