cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

New device & contract.

Hey guys!

I have a My MBB plus account & took out a new service My plan flex. I am under the impression that I can ‘pool’ the data on these 2 services.

when I log in to dashboard it’s only the MBB service that shows & my new mobile service is not there! Will it appear on its own or do I have to do something to link the 2 services? Also, the delivery note that came with my new mobile has a different account number? 

Help!! 

0 Kudos
Reply
2 Replies
Highlighted
Honoured Contributor
Honoured Contributor

Re: New device & contract.

They need to have the same account number. You'll need to contact Optus directly to get it transferred and then available in pool. Not hard. Just a hassle. Suggest you do it after the phone has arrived.

 

Regards

 

Peter Gillespie

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: New device & contract.

Hey @SuzeB, I've replied to your other post 🙂 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply