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New Contributor
New Contributor

New device & contract. Existing customer

Hey guys!

I have a My MBB plus account & took out a new service My plan flex. I am under the impression that I can ‘pool’ the data on these 2 services.

when I log in to dashboard it’s only the MBB service that shows & my new mobile service is not there! Will it appear on its own or do I have to do something to link the 2 services? Also, the delivery note that came with my new mobile has a different account number? 

Help!! 

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Respected Contributor
Respected Contributor

Re: New device & contract. Existing customer

Hey SuzeB,,

 

Theres not much the crowd can do re the current issue, hence forth I'll escalate your thread, hopefully a Optus team member can then take a look behind the scenes/at your account/s and see if there's a resolve!?

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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RetiredModerator
RetiredModerator

Re: New device & contract. Existing customer

Hey @SuzeB, sounds pretty frustrating 😞 

We can definitely check it all out - please feel PM me HERE with your account number, full name and DOB so we can get it fixed up for you! 


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