Hi @Cindy50, we've had no reported issues on our end. How new is the service? You might want to confirm your account details with our live chat team → http://yesopt.us/chat2us. They'll definitely be able to help out with this one.
I'm having trouble paying on bpay with the new account number too. The bank doesn't recognise it...
Also I can't contact anyone to talk to on the 'chat 24/7' page...the links don't work.
Has anyone found a solution to the problem?
Hey there @Neen1, that's a little unusual - they shouldn't have a problem with it. Can you please clarify who you bank with?
I bank with Macquarie. I might call them and ask why it's happened, it must be an issue at their end.
Also wanted to ask if you still have a place to report bill payments online? I can't find it anymore.
You guys changed your BPAY code as well as the customer reference number but you don't mention that on your bill.
Might be an idea to let people know that they have to 'create a new biller' when paying your bills now.
The Optus biller code is 3061. It might have been your “BPAY reference number” that'd changed (your Optus account number). We've recently migrated a number of post-paid mobile services to a new billing/service platform. Your account number may of began with either an eight or a nine. Your new account number should start with a 6.
Hi Dan, yes my new account number begins with a '6' but the BPAY biller code has changed too. It's now '959197', not mentioned once on the bill...I suspect many people will be confused by this.
You're absolutely right. It's bound to cause some confusion. I’d been advised by another customer that they'd also been given the same BPAY biller code - 959197.
Our website still notes 3061 & 3087 as your biller code. I'll need to make sure that we update our support page to reflect the change.