cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

New account number

Anyone having trouble putting in new customer number in BPay?

0 Kudos
Reply
10 Replies
Highlighted
Online Community Manager
Online Community Manager

Re: New account number

Hi @Cindy50, we've had no reported issues on our end. How new is the service? You might want to confirm your account details with our live chat team → http://yesopt.us/chat2us. They'll definitely be able to help out with this one.

---------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: New account number

I'm having trouble paying on bpay with the new account number too. The bank doesn't recognise it...

 

Also I can't contact anyone to talk to on the 'chat 24/7' page...the links don't work.

 

Has anyone found a solution to the problem?

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: New account number

Hey there @Neen1, that's a little unusual - they shouldn't have a problem with it. Can you please clarify who you bank with? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: New account number

I bank with Macquarie. I might call them and ask why it's happened, it must be an issue at their end.

 

Also wanted to ask if you still have a place to report bill payments online? I can't find it anymore.

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: New account number

Problem solved...

You guys changed your BPAY code as well as the customer reference number but you don't mention that on your bill.

Might be an idea to let people know that they have to 'create a new biller' when paying your bills now.

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: New account number

@Neen1,

 

The Optus biller code is 3061. It might have been your “BPAY reference number” that'd changed (your Optus account number). We've recently migrated a number of post-paid mobile services to a new billing/service platform. Your account number may of began with either an eight or a nine. Your new account number should start with a 6.

 

---------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: New account number

Hi Dan, yes my new account number begins with a '6' but the BPAY biller code has changed too. It's now '959197', not mentioned once on the bill...I suspect many people will be confused by this.

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: New account number

I'm cleaning out my email and I just found one telling me about the new BPAY biller code etc... I'd missed it.

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: New account number

You're absolutely right. It's bound to cause some confusion. I’d been advised by another customer that they'd also been given the same BPAY biller code - 959197.

 

Our website still notes 3061 & 3087 as your biller code. I'll need to make sure that we update our support page to reflect the change.

---------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy