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COVID-19 impact to Yes Crowd & Contact Centres info here
New Contributor
New Contributor

Re: New account number

Again? Biller and account information changing again?


I signed up on a contract and in that time the account number has changed. Seems more than a system change to me. Changing "systems" doesn't need to change the user account information. The user backend is now changed too. I managed several accounts through one interface, now it's two interfaces and they're not linked anymore. 


How many Optus' are there? Do I really need two different backends to navigate my accounts? 


Why  the need for a new format?


What about the account that didn't change? Is it going to change too?


If not, why not?


You actually had an okay system, now it's broke.


tisk tisk

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