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New Contributor Daniielparniis
New Contributor

New Sim problems

Hi I activated a new sim and registered my app with the email address I used to activate my sum card. And now I no longer can use the service and i received a message saying i have no credit but I have recharged.

*personal info hidden*

Can you please fix my issue as I provided all the necessary information for the identification process so I don't really know why it's an issue using my girl friends email to register because i do not have access to my own

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Super Contributor
Super Contributor

Re: New sim problems

This is a public forum, you've just revealed a lot of very sensitive personal information which can be use to commit identity theft and fraud. I urge you to delete that info as soon as possible.

Online Community Manager
Online Community Manager

Re: New sim problems

Hi Daniielparniis,


As YetAnotherAcc advised, this is not something that can be fixed on our public forum. I have hidden the personal info.


Please contact Optus directly for assistance.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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