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New Sim and porting from Vodafone

hi,

I purchased an epic plan for $150.00, activated since 20 of March 2020, my order numbers is 144341677A, until now  28 of March 2020 I still not able to use my new sim card, I have send porting request for my numbers from vodafone. Please help. 

 

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Re: New Sim and porting from Vodafone

Hi there, our porting teams have been severely impacted. 


If you currently have an active working service with another provider, we cannot escalate your enquiry at this stage.

We're prioritising those who have no working service whatsoever. 

  • you can’t make or receive calls,
  • you don’t have a working internet connection or are concerned about being disconnected,
  • you are experiencing financial hardship, ID theft or are reporting illegal activity related to your service, such as incorrect porting, or
  • you need help due to a medical condition.

If you're without any form of mobile  service, please contact the team on Social Media. Message us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls) 

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Re: New Sim and porting from Vodafone

I don't find the response is helpful at all as I have paid for a service and not be able to use it.  I have stopped the service with my existing provider as I have not prepared to wait this long to activate my new sim.   When I was activating the new sim, I was informed the porting process takes up to 4 business days but its been 10 days now with a response that you can not escalate my issue.  I required to make and receiving calls, please take this as an urgent matter.  Thanks!

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