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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

MarceSuarez
New Contributor
New Contributor

New SIM Card Activation

I received a new SIM card and when trying to activate it online I got a message : "we're sorry bu unfortunately the SIM number entered has been locked. A valid SIM is required to continue activation. Please chat with us or call on 1300 737 252" 

Noting that the lines and chat are busy due to dealing with the corona virus crisis, what can I do?

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: New SIM Card Activation

Hey there MarceSuarez,


I'm afraid we're unable to assist with this here on our public forum.

Leaving a message would be the way to go or if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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