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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Ausar
New Contributor

New Phone and plan order

Hey guys, 


I know you probably have been flooded with the same questions about phones not been delivered on time but could i get a straight answer. I have been on hold for 1:40 and didn't continue holding because it was getting unrealistic. I ordered the iphone 8 with the 20gb per month deal, I got the temporary order number and the email concerning my ID (i sent it too). The order has been processing for a day now with no change. I went in store and apparently my order has been approved (they didnt specify if it was getting shipped) but it doesnt say that online. I dont know what to do really or what to believe because im new to Optus and frankly im a bit dissapointed. Should I try attempt to message someone about it or keep it as is. 


(P.S for the people who havent gotten the confirmation of the order try checking the junk/spam mailbox) 


Many thanks, M. 

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