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New Contributor dminogue
New Contributor

New Phone and Sim

ordered a new phone and sim card. received the phone but no sim card. but my account says I've been using data on the new plan when i never received the new sim
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RetiredModerator Shauna

Re: New Phone and Sim

Hey @dminogue  - Do you have any other services attached to this account? Are you currently using your old SIM with this number or are you a new customer? 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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