New Phone Sim Activation

[JadeTrevena]

Hello!

Today i went into an optus store and went on a plan for the xs max and i was with telstra but ive carried over to optus, how long is it suppose to take for the new sim to work? its been about 4 and a half hours, and i was trying to activate the sim online but i dont know where or what my order number is? PLEAS HELP

[Zac_H]

Hi there @JadeTrevena

Sorry to hear the porting process is taking a bit longer than expected. Generally the number should change over within 4hrs. Has it transferred over since reaching out to us here? If not, please PM me with your mobile number you're bringing over as well as your full name and DOB, we'll help take a look into it for you.