New Phone Plan - Horrible Customer Suport

[MB61]

I ordered a new iPhone 8 plan over a month ago and after a few order stuff up's by Optus the order was offically lodged on the 21/12/17. After spending hours waiting om hold and on the chats, nobody has been able to assist when i tried to get an update. I've now been told that the order has been cancelled which I never requested. Does anyone know who I'd be able to get in touch with to resolve the issue? It's getting a bit beyond a joke at this point...

[Ravsharma]

Even the moderators have vanished from the scene.

appaling customer service.

[Ravsharma]

Even the moderators have vanished from the scene. Appaling sales support.

[Evil_Empire]

Actually I noticed that. Is it just the suffering few who remain on here?

So we share our tails of woe, and no white knights around?

[Evil_Empire]

Is going into a store a better approach?

I've done online chats, calls here and there.. nothing changes.

Raising a complaint on one matter did get me a call from a semi-competent person..

[MB61]

I did try that but they said because it was purchased over the phone I'd have to ring up. Thought a bit of face to face communication would be better in this scenario but even they can't help...

[ErickP]

Just go to another provider

can't wait till my contract ends! 

[MB61]

I tried to cancel but that's just as hard, if not harder than actually ordering the phone in the first place...

[Evil_Empire]

I also wondered this, is it easiest just to move to another provider? In my case I ported my number to optus personal but it’s stuck in the system. If I port away to another provider will I be released or will the ‘stuck in the system’ problem cause me to stay service-less??

or cancel and kill the account and start over.