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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor MB61
New Contributor

New Phone Plan - Horrible Customer Suport

I ordered a new iPhone 8 plan over a month ago and after a few order stuff up's by Optus the order was offically lodged on the 21/12/17. After spending hours waiting om hold and on the chats, nobody has been able to assist when i tried to get an update. I've now been told that the order has been cancelled which I never requested. Does anyone know who I'd be able to get in touch with to resolve the issue? It's getting a bit beyond a joke at this point...

8 Replies
Occasional Contributor Ravsharma
Occasional Contributor

Re: New Phone Plan - Horrible Customer Suport

Even the moderators have vanished from the scene.

 

appaling customer service.

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Occasional Contributor Ravsharma
Occasional Contributor

Re: New Phone Plan - Horrible Customer Suport

Even the moderators have vanished from the scene. Appaling sales support.

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Occasional Contributor Evil_Empire
Occasional Contributor

Re: New Phone Plan - Horrible Customer Suport

Actually I noticed that. Is it just the suffering few who remain on here?

So we share our tails of woe, and no white knights around?

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Occasional Contributor Evil_Empire
Occasional Contributor

Re: New Phone Plan - Horrible Customer Suport

Is going into a store a better approach?

I've done online chats, calls here and there.. nothing changes.

 

Raising a complaint on one matter did get me a call from a semi-competent person..

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New Contributor MB61
New Contributor

Re: New Phone Plan - Horrible Customer Suport

I did try that but they said because it was purchased over the phone I'd have to ring up. Thought a bit of face to face communication would be better in this scenario but even they can't help...

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Occasional Contributor ErickP
Occasional Contributor

Re: New Phone Plan - Horrible Customer Suport

Just go to another provider

can't wait till my contract ends! 

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New Contributor MB61
New Contributor

Re: New Phone Plan - Horrible Customer Suport

I tried to cancel but that's just as hard, if not harder than actually ordering the phone in the first place...

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Occasional Contributor Evil_Empire
Occasional Contributor

Re: New Phone Plan - Horrible Customer Suport

I also wondered this, is it easiest just to move to another provider? In my case I ported my number to optus personal but it’s stuck in the system. If I port away to another provider will I be released or will the ‘stuck in the system’ problem cause me to stay service-less??

 

or cancel and kill the account and start over. 

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