Customers impacted by the change should have been notified. Have you checked your inbox/spam folder? I received several similar enquiries from customers who'd used their old account and biller code reference. The correct account was credited within two working days.
For more info on the extend of the impact during the system upgrade check out → http://www.optus.com.au/shop/support/answer?requestType=NormalRequest&question=external+link&typeid=...
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Hmm, are you registered for electronic billing? I'd hope that we have your contact email registered on our end.
The change is intended to make things a little less confusing for our customers. I've listed some of the changes we've made to our bill layout below:
- Eligible charges shown on the bill are inclusive of GST
- Charges not applicable for GST appear in the Service Summary section of the bill (e.g. Roaming charges)
- BPAY biller code: 959197 is used for BPAY payments
- Monthly plan recurring charges (voice and data) are shown as a combined total
- Shared usage summary appears in a different format for customers who have 1 - 7 subscriptions and customers with 8+ subscriptions or more
- Handset Monthly Repayment Options (MRO) appear on the bill as a NET total (charge and credit combined)
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Hmm, do you want us to update your contact details? We'll include your current email address. That way in the future, you won't miss out any further communication from us.
You're welcome to send us a private message with your account details.
I need your full name, DOB and account number. Follow the URL I've linked below:
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