I have exactly the same problem, unable to unlock an X-Smart
Please tell me how to do this. I have used this phone for many months, with
many recharges. Thanks Davesyd
soptus xsmart alcatel 5056i
Hey @davesyd - can you please PM me with your mobile number, full name and DOB so we can pass this on? Also, I've edited out your mobile number from this public post for privacy.
I'm having the same issue. After buying a prepaid Doro for my dad from Optus I now want to use a telstra Sim card in it.
I purchased the IMEI code and unlocked the phone which seemed successful at first but it doesn't stay connected to the Telstra network. It keeps showing SOS Calls only.
Hi @NedB, so you've already received an unlock code? When you say it doesn't stay connected, is it finding the network at first then dropping or not working at all?
You're not being prompted to enter the unlock code though? Have you tested your SIM in another handset just to rule it out as the problem?
Yes it did prompt me and I entered the code which it accepted. It just doesn't seem to keep the connection after powering off and on.
I have taken the sim card out and tested it in another phone and it works fine so it seems to be the phone itself which is only 6 months old. Maybe the unlock process isn't complete? It has been over 24 hours since I unlocked it so would have thought it should be okay...
Hmm, as long as the device has authenticated the unlock code, it should be good to go!
I'd really suggest backing up the handset and performing a hard/factory reset on the device.
Let us know how it goes.
How long ago did you purchase the handset? The device should of came with a 24-month manufacturer’s warranty. We could send the phone away for assessment? Our technicians may be able to determine the cause of the issue.