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New Contributor Bmp
New Contributor

Network locked


I'm buddhika. From sri lanka. My brother in law send me a gift Optus x power mobile phone. But it has a network lock. I'm a mobitel user. What I want to do use this. 
imei 867224032762989

can you help me




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Online Community Manager
Online Community Manager

Re: Network locked

Hi buddhika,

The account holder needs to submit a request to Optus to have the phone unlocked. If your brother in law bought it, please advise him to contact Optus.

You can refer him to our help and support page: How to unlock your mobile device from the Optus network

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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