@iibrA, this one has been coming up a fair bit on the forum. I wonder if there's been a recent firmware update that's contributed to the issue. Are you able to send us a PM with your details? I need your full name, DOB and service number of your mobile broadband service. You can send that through to → http://yesopt.us/pmdan.
I made the original post about my AC800S constantly restarting. This issue has never been fixed the recent firmware upgrade has done nothing to resolve the issue. Its to a point that this modem is now useless and i have put my sim back into my E5186.
With the sim in the E5186 i sacrifice speed but atleast my connection is stable and i dont have the restarts every 10-15 min.
I checked to see if the issue was fixed this morning and to see what band im connected too and low and behold its always on band 3 when restarting.
I have lost hope in optus ability to be able to fix this issue and have written off this modem.
This is from the logs for the last 24hr.
[Internet disconnected] Saturday, Jun 23,2018 12:39:47
[Internet disconnected] Saturday, Jun 23,2018 10:40:27
[Internet disconnected] Friday, Jun 22,2018 11:55:31
[Internet disconnected] Friday, Jun 22,2018 11:39:17
[Internet disconnected] Friday, Jun 22,2018 11:09:30
As you can see this is not normal for the modem to be restarting like this over and over. I cant understand with so many people having the same issue that optus are unable or unwilling to fix this massive problem.
Hey guys, I've been asked to collect the details of customers who've been impacted by the issue. Can I get you guys to send your details through to → http://yesopt.us/pmdan
I need your full name, DOB and the service number. I'll collate a few examples and send them off to our mobile case management team.
Hi @Consik, I just wanted to let you know that I've replied back to your private message.
I'll chat with you there.
I have the same issue with my Ac800s. I bought my modem outright in may and it worked fine...then i suddenly started to drop the speed to less than 1mbps. So i was given a replacement at beginning of august. As soon as i got the replacement it kept restarting. Within a week i had taken it back to the shop and after 5 days got another replacement. Picked this up saturday and haa been working fine. This morning though it restarted twice within 5minutes. I work from home so need a reliable service. When it works its great but i cannot use it if its going to restart unexpectedly. I have checked and i am also on the LTE band 3. I will see how it goes over the next day but if its going to continue i will take it back to the shop and demand a refund. 3rd replacement in 3 months and at a cost of $240 its not cheap. Does anyone have any recommendations on a replacement?
I'm having the same issues. It has been fine for some time and now it's restarting all the time. I can be in the middle of filling out a form and the internet will have dropped. It's driving me insane.
I hope there is a fix coming because this is just not working at all. I rely on my internet. Firmware is the latest and I'm not that keen to drop my speed down to 3g to combat this 4g band issue.
PLEASE fix this. I don't see any point returning the device as it just means another busted device on the latest firmware really.