[Need urgent help]Prepaid number has been cancelled, Optus team please help

[sl157]

Just found my prepaid number has been disconnected, Optus team please help

Found in SMS inbox saying "...just confirming we've received your request to cancel your service for ..."

As there is no service in my Optus account, I can't use Message us 24/7. Please kindly help, thanks!

[z_hook · Accepted solution]

Hi @sl157,

Thanks for raising this. 

This usually occurs when your Prepaid service isn't recharged 186 days after the Prepaid balance expires.

To look into having this reactivated, please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.