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New Contributor Janeth
New Contributor

Re: Need to get my disconnected Optus prepaid number back

Hello I need help my partners number got disconnected and he really needs the number for his work. I tried but him a new SIM card but he wants to keep his number please help. 

Online Community Manager
Online Community Manager

Re: Need to get my disconnected Optus prepaid number back

@Janeth, I've replied back to thread → https://yescrowd.optus.com.au/t5/Mobile/Prepaid-Sim-expiry/m-p/444585#M56816

 

 

 

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New Contributor Chunxxii
New Contributor

Re: Need to get my disconnected Optus prepaid number back

Janeth you will need to get one of the yes crowd ppl to look in to it i had to send all my info and it took a cpl days but they got it back for me! Good luck

Occasional Contributor fuggovery
Occasional Contributor

Re: Need to get my disconnected Optus prepaid number back

Hi, I have the same problem but it seems pretty hit and miss as to whether one of these angels, who have previously solved other similar cases, reply to my post or not. Can someone please assist me with getting back a number I have had for 16 years? I would go back with Optus if I can get this number back as all my online banking and services is linked to it. Otherwise, I will just use another carrier as their pricing and plans are more suitable to my usage. Thanks in advance.

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New Contributor RunRandom
New Contributor

Re: Need to get my disconnected Optus prepaid number back

I have this same issue, are you able to help at all?

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Online Community Manager
Online Community Manager

Re: Need to get my disconnected Optus prepaid number back

This is not something that we can currently assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  


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