@SAMMI90 Yes Crowd is a public forum and not a direct support point for Optus.
As per the Yes Crowd home page and on the side of this page Note: Yes Crowd cannot access or view customer accounts/orders.
You will not receive an official response from Optus in the Yes Crowd.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.