Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
has anybody else experinced the inability of Optus to chnage an account name? We have been to the sop twice (3hours) and spent around 4-5 hours on the phone and are still no closer. It seems nobody can give you the right information.
You can actually submit online request,
The online form can be used for all services except Mobile Broadband and Yes TV by Fetch on its own.
FILLING OUT THE FORM CURRENT ACCOUNT HOLDER:
Go to the online form and select ‘start new request’
Select the service type you want to transfer
Fill out the required information and click ‘validate’
Note: If we’re unable to validate your account, make sure you’ve entered all the details correctly. If still unable to validate please call us, visit in store or download and return the completed paper form
Complete remaining information, agree to the Terms & Conditions and click ‘submit’
A reference number will be displayed which the new / prospective account holder will need to complete the second half of the form. This reference number will also be sent in an email
NEW / PROSPECTIVE ACCOUNT HOLDER:
To complete the second half of the online form select ‘complete a saved request’ and enter the reference number provided to the current account holder
Enter the reference number and click ‘continue’
Note: If the reference number cannot be located it may have expired. Requests need to be completed within 21 days
Enter the required details, read and agree to the Terms & Conditions then click ‘submit form’ to complete
HOW LONG DOES IT TAKE?
We'll get it sorted within 10 business days of receiving the completed form. To avoid delays, please ensure all details provided are correct.
PREVIOUS ACCOUNT HOLDER WILL:
NEW / PROSPECTIVE ACCOUNT HOLDER WILL:
I'M UNABLE TO SUBMIT MY REQUEST VIA THE ONLINE FORM
If we're unable to validate your account or the online form just isn't your thing, you can call us, visit in store or download and return a completed paper form. Check out 'Change of Ownership options' below for more information.
CAN'T DOWNLOAD THE FORM?
Windows Users: Require Adobe Reader to view or print PDF documents. You can download this software for free at www.adobe.com/reader
Mac OS-X Users: Can save, view and print their bills via the built-in 'Preview' application or download the Macintosh version of Adobe Reader from www.adobe.com/reader
I’m having that exact issue now. Store staff had no idea and made me feel very un confident in Optus. I tried doing the forms online but my account number doesn’t seem to be in the system at all 🤦🏻♂️.
@Dangle - Thanks for getting in touch with us. I'm sorry that you've had some issues trying to get this sorted in our store. Happy to get this followed up for you - can you send us a PM with your full name DOB and number?