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andylch
Contributor
Contributor

Re: MyAccount can't do the SIM replacement

Your hotline staff and IVR suggested otherwise. They keep asking me to do it via MyAccount, until I told them the error message.

 

If MyAccount is not working properly, why does it exist and Optus keeps promoting it?

 

Anyway, thanks for passing the feedback to MyAccount team. I will try it again and see if there is any improvement later. Hopefully you won't see me chasing you in here again.

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Marie
Moderator
Moderator

Re: MyAccount can't do the SIM replacement

Thanks @andylch,

 

We'd love to check out what might be causing this for you if you'd like to PM me with your account details (username/ phone number/ account number) as well as your full name and date of birth. 


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