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2018-05-03 01:39 AM
Your hotline staff and IVR suggested otherwise. They keep asking me to do it via MyAccount, until I told them the error message.
If MyAccount is not working properly, why does it exist and Optus keeps promoting it?
Anyway, thanks for passing the feedback to MyAccount team. I will try it again and see if there is any improvement later. Hopefully you won't see me chasing you in here again.
2018-05-03 03:25 AM
We'd love to check out what might be causing this for you if you'd like to PM me with your account details (username/ phone number/ account number) as well as your full name and date of birth.
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