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Hi @Wombie, I'm sorry to hear that you may have not got your credit for a recharge. Is the charge currently sitting as pending with your Financial Institution? If so, the charge may not go through and the money may go back into your account. I'm afraid we can't do anything until that payment clears.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
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