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Tots1
New Contributor
New Contributor

My prepaid sim and starter kit not working neither did live chat

My mobile service for 0466782366 is active but not actually working nor has my Optus starter kit 30 dollar been added to my credit I'm so confused. My Optus app won't work for live chat and keeps coming up with errors for most things now I've managed to confirm my email through browser. But live chat now rather then error just loads nothings. My email has been sent saying my network is active. I've got bars of signal but still cannot make or receive calls receive or write texts. This is an urgent business matter please get back to me asap
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z_hook
Moderator
Moderator

Re: My prepaid sim and starter kit not working neither did live chat

Hi @Tots1,
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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