Can you try tracking the delivery of the order via Startracks track and trace portal?
You'll need to drop the "A" off the order number you've received.
Let us know how it goes.
This isn't something we'll be able to follow up on for you here on the forum. Can you please Message Us? Select 'Track My Order' and you'll be connected with our Sales Support team who can check what's happened with your order.
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Please see this recent announcement for an update on deliveries.