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COVID-19 impact to Yes Crowd & Contact Centres info here

My last customer service experience

3 phone calls and 2 live chats to Optus and they could not see where there was an overcharge of $330 on my account when even I could.
So I rang cancellations and tried my luck because I knew I'd get an aussie through there, problem with bill noticed and fixed in 3 minutes. Unbelievable how rude one overseas consultant was I just hung up.
Hopefully don't need to contact again.

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Online Community Manager
Online Community Manager

Re: customer service

We’ve optimised your post to help users better understand what the topic is about and your question to be answered more clearly by the Yes Crowd community. 

Disappointing to hear that.

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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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