My last customer service experience

[ Edited ]

3 phone calls and 2 live chats to Optus and they could not see where there was an overcharge of $330 on my account when even I could.
So I rang cancellations and tried my luck because I knew I'd get an aussie through there, problem with bill noticed and fixed in 3 minutes. Unbelievable how rude one overseas consultant was I just hung up.
Hopefully don't need to contact again.


Re: customer service


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