Searching...

Mobile

Reply

My data is being calculated incorrectly

Brendan3057

I have upgraded from 10gb to 15gb and now to 20gb over the past 12 months. I constantly go over the data by 2-3gb per month.

 

This causes me great supsicion against how the data is calculated. As soon as i increase my data allowance, the next month my usage goes up 8gb????? 

As i am a consistent user and have a usage pattern that is the same every month, I think the extra data is a added charge by optus to make extra money from the customer.

 

Has anyone else had this experience?

Re: My data is being calculated incorrectly

10000000000GB

My 100GB 4G account is behaving more or less correctly. However, I have good reception.

 

A quirk of mobile data, is that if you have poor reception, you get billed for your re-transmissions. The network layer that deals with errors, keeps re-trying, and then you get the bill. There is no free lunch for those who can't be bothered to find a good phone spot.

 

You have to keep an eye on the usage details in your account, to spot anything weird. See if any large block of data happened when you had the phone idle. Deliberately download a 500MB file, and see if it looks like 1000

 

I assume you are using this on phone or tablet.

Re: My data is being calculated incorrectly

SamSam

I'll second that, 15GB plan here and always fine. I don't even use WiFi at home and regularly stream videos with no problems. 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
Highlighted

Re: My data is being calculated incorrectly

Toomey

Hi Brendan3057, thanks for touching base. We can assist you here by providing a breakdown of your data usage, including date/time of use and how much data is being consumed in each time interval.

Our Live Chat team can help here, follow this link to get in touch.

 

As an alternative, please PM me your full name, DOB and the number of your service and I can look into this for you Smiley Happy

 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
81 Kudos
75 Kudos
72 Kudos
59 Kudos
44 Kudos