Just PM any of the mods here. Tell them your account number, full name and D.O.B. and they can chase this up for you. Usually they are pretty good. DON'T put your ID details up in the public forum.
Hey Incey, did you manage to get this sorted? TommyB knows the score: I can offer some clarification on your bill, just send through a private message with your full name, account number and DOB.