View your usage, get billing support and much more with the My Optus app, download it here
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It could be various reasons, there is an outage in the area you're attempting to use it, there is an unpaid bill, it's out of credit, the phone is faulty, etc.
Just a heads up that we’re unable to look into account details on Yes Crowd. Please contact Optus directly if you still need assistance with your service.
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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
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