We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!
It could be various reasons, there is an outage in the area you're attempting to use it, there is an unpaid bill, it's out of credit, the phone is faulty, etc.
Just a heads up that we’re unable to look into account details on Yes Crowd. Please contact Optus directly if you still need assistance with your service.