cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Occasional Contributor ZerOlivier
Occasional Contributor

My Optus App not working

Hi there,

The app was working well till I got this message and now the app is unusable!
I have an iPhone 7 on iOS 10.2.1

I have clear the app (Notes with spring://clear)
I have reboot my phone
I have uninstalled and reinstalled My Optus App
Still unable to use the App

When I launch the My Optus App I get:
- Let's get started! (Welcome message)
- Verification (enter number phone)
- OptusMSG (enter code)
- Sorry (error message - https://ibb.co/exCyZc )

I cannot use Live Chat!

Thank you for your help
Olivier

0 Kudos
Reply
4 Replies
Trusted Contributor
Trusted Contributor

Re: My Optus App not working

You can use lice chat on a pc or some other things with a browser.

 

http://www.optus.com.au/shop/notices/service-chat

0 Kudos
Reply
Moderator Aman_B
Moderator

Re: My Optus App not working

Hi @ZerOlivierCould you please delete the app and re install it. Once the app is installed please open it using your mobile network and not WiFi so that that app can read the data from your sim card. Please let us know how it goes. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Occasional Contributor ZerOlivier
Occasional Contributor

Re: My Optus App not working

Hi @Aman_B,

it works! Thank you 😊 

 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: My Optus App not working

@ZerOlivier, great stuff 🙂

 

Thanks for the update! Feel free to reach out if anything else comes up in the future.


Enjoy the long weekend 😄

--------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Top Contributors