My Optus App not working

[ZerOlivier]

Hi there,


The app was working well till I got this message and now the app is unusable!
I have an iPhone 7 on iOS 10.2.1


I have clear the app (Notes with spring://clear)
I have reboot my phone
I have uninstalled and reinstalled My Optus App
Still unable to use the App


When I launch the My Optus App I get:
- Let's get started! (Welcome message)
- Verification (enter number phone)
- OptusMSG (enter code)
- Sorry (error message - https://ibb.co/exCyZc )


I cannot use Live Chat!


Thank you for your help
Olivier



[10000000000GB]

You can use lice chat on a pc or some other things with a browser.

http://www.optus.com.au/shop/notices/service-chat

[Aman_B · Accepted solution]

Hi @ZerOlivier - Could you please delete the app and re install it. Once the app is installed please open it using your mobile network and not WiFi so that that app can read the data from your sim card. Please let us know how it goes. 

[ZerOlivier]

Hi @Aman_B,

it works! Thank you 😊 

[Dan_C]

@ZerOlivier, great stuff 🙂

Thanks for the update! Feel free to reach out if anything else comes up in the future.

Enjoy the long weekend 😄

[ss210675]

I am having the same issue and have tried this solution. Unfortunately I am still getting an error message that says "Sorry we are experiencing technical difficulties at the moment.You can not log in please try again later".

This has been the case for well over a week now. I have updated both iOs and App to latest, removed and reinstalled the app as suggested above, reset network settings. 

Any suggestions as this is very frustrating.

[Ray_YC]

Hi ss210675,

Do you have another device to try on?

[ss210675]

Thanks for the reply. I have tried on an iPad and get exactly the same error message. I can see my services and bill info but if I try to use anything on the more menu it asks me to login and I get the error.

[benhill012]

I’m having the same problem. I’m moving house tomorrow and have no internet where I’m going. I’ve tried to use the app to post for help and can’t get into it. Also tried reinstalling and other devices. Waited on hold today for two hours then it just hung up. How can I get my NBN set up at my new address when I can’t contact Optus at all? Help please!

[Ray_YC]

Hey benhill012,

Does your password have special characters in it? This customer posted a possible solution.