My Optus App 'Technical Difficulties'


I've just changed from prepaid to postpaid. Now the My Optus App won't work? It just says 'We're having technical difficulties right now. Sorry for the inconvenience. Please try again later. '

I've tried re-installing the app but it made no difference. Any ideas how to fix this please ?


Cheers !

Re: My Optus App 'Technical Difficulties'


Seems to be a common issue at the moment.  For me it resolved when my monthly plan reset.

Re: My Optus App 'Technical Difficulties'


You would think Optus would get their act together and sort it out. Pretty poor outcome in today's digital world !

Re: My Optus App 'Technical Difficulties'


Sorry to hear that this has been your experience @Zapruder,


Have you spoken with our Customer Care team to have this investigated further?


Have you tried our App troubleshooting to see if this helps? 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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