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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

My Mobile Service is Inactive since yesterday

Optus Team, It is extremely frustrating for that despite I purchased the handset with Optus package on 25th March, my mobile service is still not active and the status is shown in progress since more than 2 days. It is extremely frustrating for me as I am unable to make or receive any calls which is severely affecting my work. Please help me as I get no response from Customer Support and My Optus app

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Online Community Manager
Online Community Manager

Re: My Mobile Service is Inactive since yesterday

HI there, @RIZVl1985


Can I suggest messaging us on Social Media, either Facebook or Twitter? If you mention that you were sent there by DAN_C, I'll give the guys a heads up. They do have a point of escalation for any urgent activation/porting enquiries for those without a working service. 


Our main priority right now is to ensure that all of our customers have a working service. I can't promise that you'll get an instant reply, but they will definitely get back to you. 

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Re: My Mobile Service is Inactive since yesterday

I’ve already messaged but no solution. The only thing Optus can do is blame all their incompetence on covid. I am still unable to make or receive any calls. Is that fair to a customer?
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