Optus Team, It is extremely frustrating for that despite I purchased the handset with Optus package on 25th March, my mobile service is still not active and the status is shown in progress since more than 2 days. It is extremely frustrating for me as I am unable to make or receive any calls which is severely affecting my work. Please help me as I get no response from Customer Support and My Optus app
HI there, @RIZVl1985
Can I suggest messaging us on Social Media, either Facebook or Twitter? If you mention that you were sent there by DAN_C, I'll give the guys a heads up. They do have a point of escalation for any urgent activation/porting enquiries for those without a working service.
Our main priority right now is to ensure that all of our customers have a working service. I can't promise that you'll get an instant reply, but they will definitely get back to you.