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My Flex Plan Bonus Data

lsy788
I am getting mixed messages on when the bonus data is applied. I signed up to the 85 MyFlex plan that comes with a 7GB data limit and an additional 5GB per month. My plan activated on 9 June 2017 but the 5GB plan has not been applied. I can't see it in MyUsage. Do I get the 12GB even though it is not reflected? The Optus agent i was on live chat with told me it will be only applied in the middle of month 2 of the contract so (20 Jul 2017) but when i walked in to a store and asked the same question, i was told that it will only be applied on the issuance of my second bill (so in Aug). This doesn't make any sense to me. I would expect to get the 5 GB bonus data at the start of my service. Why would I only get it after 2 months when the plan states that the 5 GB bonus is for 24 months? Anybody else has the same concerns or have experience the same issue?

Re: My Flex Plan Bonus Data

10000000000GB

Yeah, that's real funny. It's strange that two salesmen would make up the same info. I think the plan is 7/3, though. Not 7/5

 

http://www.optus.com.au/shop/mobile/phone-plans#view-plans

 

I should show on your meter as 10 or 12.

Re: My Flex Plan Bonus Data

lsy788

Hi 10000000000GB - I am actually on this plan:

http://www.optus.com.au/shop/mobile/phones/iphone/iphone-7

 

Re: My Flex Plan Bonus Data

10000000000GB

I'm sure the good moderators around here will have an opinion. You might as well PM your details to one, and save them asking you.

Re: My Flex Plan Bonus Data

JordanOptus

Hey Isy788, definitely shoot us a PM with your account number, full name, and DOB when you can, and we can check it out for you Smiley Happy

 

Cheers,

 

Jordan

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