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New Contributor Hanson___
New Contributor

My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

As the title states, all my friends, family and contacts see my number as "No Caller ID" even though my Caller ID setting is turned on in my plan settings. From another forum post I read that this may be an issue on Optus' side that they need to fix, but live chat is currently not working for me. If anyone from Optus could help me or look into this issue it would be much appreciated. 

 

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Online Community Manager
Online Community Manager

Re: My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

Hey @Hanson___,

 

It's not a common issue but I've seen this one pop up a few times on the crowd. We can definitely sort this one out for you. There's an outgoing caller ID setting that needs to be reconfigured on the back end. Send us a PM with your account details. We're after your full name, DOB and mobile number. We'll get back to you as soon possible.

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New Contributor Hanson___
New Contributor

Re: My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

Thanks for the reply, my issue was already resolved with a member of live chat.

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Online Community Manager
Online Community Manager

Re: My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

Ah, not a problem. I'm glad they could help out. If anything else comes up, give us a shout. I hope you had a great weekend. 

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