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My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

Hanson___

As the title states, all my friends, family and contacts see my number as "No Caller ID" even though my Caller ID setting is turned on in my plan settings. From another forum post I read that this may be an issue on Optus' side that they need to fix, but live chat is currently not working for me. If anyone from Optus could help me or look into this issue it would be much appreciated. 

 

Re: My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

Dan_C

Hey @Hanson___,

 

It's not a common issue but I've seen this one pop up a few times on the crowd. We can definitely sort this one out for you. There's an outgoing caller ID setting that needs to be reconfigured on the back end. Send us a PM with your account details. We're after your full name, DOB and mobile number. We'll get back to you as soon possible.


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Re: My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

Hanson___

Thanks for the reply, my issue was already resolved with a member of live chat.

Re: My Caller ID is not shown on outgoing calls, even though it's turned on in my plan settings.

Dan_C

Ah, not a problem. I'm glad they could help out. If anything else comes up, give us a shout. I hope you had a great weekend. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

***Please note I am not currently with the Yes Crowd team.***

This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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