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Craigm77
New Contributor
New Contributor

My Account Issues

 

Hi everyone,

 

Does anyone have a timeframe for the upgrades Optus are doing that is affecting the website. I hve had trouble for months having full access to the site and also have been unable to access things via the app as well.

 

Thanks in advance for your help

 

 

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10000000000GB
Trusted Contributor
Trusted Contributor

Re: My Account Issues

It shouldn't have been going on for months. Try loggin in with a broswer in in cognito mode. (No cookies)

 

Alternatively, get chat to create a new My Account, and migrate the services across to it. (You will lose your Yes Crowd ID)

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