Can anyone tell me whether you are having similar situation for moving from prepaid to postpaid and would be great if you could guide me what I need to do correctly to get thing done.
Raised request via online on 10th March 2018 to moving my optus prepaid to postpaid with a plan selected - I already have an optus postpaid account for another phone. However after five livechats, typed to a nuber of nice agents, during one session I was passed on to 4 agents, up to today, 19th March, 2018, the moving still has not happened. So far I have got:
- 16th March: "Order has been processed - Just need to wait for 24 hours"
- 17th March: Only cancellation of prepaid order was visible and no order for new postpaid plan (Even I did select the plan at the time of request). - The livechat ended - Either timed out or End Chat was clicked as I got a survey screen.
- 17th March: Re-launched livechat, spoke to another person who ignored my requested to transfer to previous agnet and very keen to help - The result, "Please wait for 24 hours for system to process and you will get an email for that"
- 19th March: "Order was raised yesterday, please allow 1 - 3 working days .."
@Allan001, we've recently migrated batches of post paid mobile services to a new billing/service platform. It sounds like we've initiated a request to migrate the prepaid service across to the new platform and will be actioning the prepaid - post paid transfer afterwards (hence the delay).
I'm happy to check up on the progress of the order. You're welcome to send us a private message with your account details. We'll need your full name, DOB and mobile number.