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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor wainfimeri
New Contributor


My mobile service is terrible. It drops out almost 100 % of the time. In fact my phone is pretty much useless. I cannot call optus because the phone will drop out with the long wait.

The chat and help feature on the Optus website do not work. I am sick of paying for this service. What can I do? 

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Online Community Manager
Online Community Manager

Re: Mobile

 @wainfimeri, all Postpaid mobile customers are covered under the Optus Coverage commitment. 

If you've reported the issue and we've determined that the issue is coverage/network related, we'll cover any cancellation fees or remaining device charges as long as the device is returned back in good working order

We've recently introduced a messaging service via the My Optus app . If you tap the, "Help" tab, we should be able to help.

We also have Social Media service team setup in Melbourne. You can message them directly over Facebook and Twitter

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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