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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor wainfimeri
New Contributor

Mobile

My mobile service is terrible. It drops out almost 100 % of the time. In fact my phone is pretty much useless. I cannot call optus because the phone will drop out with the long wait.

The chat and help feature on the Optus website do not work. I am sick of paying for this service. What can I do? 

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Online Community Manager
Online Community Manager

Re: Mobile

 @wainfimeri, all Postpaid mobile customers are covered under the Optus Coverage commitment. 


If you've reported the issue and we've determined that the issue is coverage/network related, we'll cover any cancellation fees or remaining device charges as long as the device is returned back in good working order


We've recently introduced a messaging service via the My Optus app . If you tap the, "Help" tab, we should be able to help.


We also have Social Media service team setup in Melbourne. You can message them directly over Facebook and Twitter

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