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Mobile service canceled - need help


Ive been a customer with optus with the same mobile number for well over 10 years now. The last 2 years ive been living abroad and changed my mobile plan to a prepaid service to try and keep my number. Ive recently discovered that the service has been canceled and i no longer have the number. Im currently still STUCK overseas due to covid and am actively trying to get back. I do plan on signing up to a new mobile plan the moment i touch down but am wanting to keep the same number.

Ive been unable to use the optus messaging service on ANY device so this is my last resort. Where do i do from here? Is there some way to have this prepaid service with my number restored until i return?

Thanks in advance!

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Re: Mobile service canceled - need help

Hi @jimmyjamm

Thank you for raising this issue and sorry to hear your number has been cancelled.

If it's been some time, we may not be able to get your number back, however, we'd be happy to look into this further for you and see if there is anything we can do.

Please note that we’re unable to look into account details on Yes Crowd.

If you're unable to Message Us online, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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