Mobile self care login failing

[syllek]

When I try to login to mobile self care I get the following error message:

Caught exception in NScreens::MSC::Controller::Root->index "Can't call method "username" on an undefined value at /home/NScreens-MSC/script/../lib/NScreens/MSC/Controller/Root.pm line 59."

I've tried forgot password in case that was teh issue, takes me toa message saying Optus Zoo is uanavailable..

Any ideas please?

[Marie]

Yikes! Thanks for letting us know about this @syllek,

You're most welcome to PM through your account details (username/ phone number/ account number) as well as your full name, date of birth and email address so we can look further into this for you.

Thanks.

[Jamielynch988]

Im getting the same error

[GuyCS]

Hey @Jamielynch988 - thanks for reaching out. Not great to hear you're having some trouble accessing your My Account. We'll need to check your account details to make sure it's all been linked correctly. Could you please send through your details to our Live Chat team so they can have a look?