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New Contributor syllek
New Contributor

Mobile self care login failing

When I try to login to mobile self care I get the following error message:

 

Caught exception in NScreens::MSC::Controller::Root->index "Can't call method "username" on an undefined value at /home/NScreens-MSC/script/../lib/NScreens/MSC/Controller/Root.pm line 59."

 

I've tried forgot password in case that was teh issue, takes me toa message saying Optus Zoo is uanavailable..

 

Any ideas please?

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3 Replies
Moderator Marie
Moderator

Re: Mobile self care login failing

Yikes! Thanks for letting us know about this @syllek,

 

You're most welcome to PM through your account details (username/ phone number/ account number) as well as your full name, date of birth and email address so we can look further into this for you.

 

Thanks.


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New Contributor Jamielynch988
New Contributor

Re: Mobile self care login failing

Im getting the same error

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Moderator GuyCS
Moderator

Re: Mobile self care login failing

Hey @Jamielynch988 - thanks for reaching out. Not great to hear you're having some trouble accessing your My Account. We'll need to check your account details to make sure it's all been linked correctly. Could you please send through your details to our Live Chat team so they can have a look? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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